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<table border="0" cellpadding="0" cellspacing="0" width="100%" class="forumline"> <tr> <td class="cat" width="22%">Autor</td> <td class="cat">Wiadomość</td> </tr> <tr> <td width="22%" align="left" valign="top" class="row1"><span class="name"><a name=""></a><b>yhli2hdoepv</b></span></td> <td class="row1" height="28" valign="top"><table width="100%" border="0" cellspacing="0" cellpadding="0"> <tr> <td width="100%"><img src="http://picsrv.fora.pl/Avalanche/images/icon_minipost.gif" width="12" height="9" alt="Post" title="Post" border="0" /><span class="postdetails">Wysłany: Sob 11:53, 05 Mar 2011<span class="gen"> </span> Temat postu: BPO China fast catching up with India</span></td> </tr> <tr> <td colspan="2"><hr /></td> </tr> <tr> <td colspan="2"><span class="postbody">China is fast catching up with India by offering cost-effective outsourcing services with the latest success being US telecom giant Avaya setting up a large facility in the country, a research firm said. <br />According to a recent report from Callcenters.net, an Asian research firm, China's call centre industry is set to grow 22 per cent this year. <br />The size of the industry's labour force,<a href="http://www.orbto.com/" target="_blank" class="postlink">Offshore outsourcing</a>, including bank hotline services and IT companies' technical support staff, will hit 158,<a href="http://www.orbto.com/business-process-outsourcing/localization-software/" target="_blank" class="postlink">outsourcing and globalization</a>,000 this year,<a href="http://www.orbto.com/business-process-outsourcing/localization-software/" target="_blank" class="postlink">Localization Software</a>, up from 130,000 last year, registering a 22 per cent increase. <br />In India, the work force is seen rising 16 per cent to 312,<a href="http://www.orbto.com/business-process-outsourcing/localization-software/" target="_blank" class="postlink">outsourcing and globalization</a>,500, Sydney- based research firm Callcentres.net said. <br />Although the size of China's call centre industry is just half that of India's, experts said China's high productivity and cost-effective human resources will attract more multinationals to set up centres in the country. <br />Avaya has set up an "intelligent communications centre" in Dalian city in north-east China, as part of the company's commitment to the local government in June last year to help turn the booming city into a call centre hub for China and other Northeast Asian markets, the state media reported today. <br />The centre, located in the Dalian Software Park, will also be Avaya's software and service headquarters for the Asia-Pacific region, senior vice-president of Avaya Global Services Francis Scricco said. <br />According to a report by US consultancy Frost & Sullivan, Avaya tops China's call centre products and services market with a share of about 20 per cent. <br />However, things are changing rapidly. For example,<a href="http://www.orbto.com/offshore-outsourcing/printing-solutions/" target="_blank" class="postlink">Print solution outsourcing</a>, multinationals including Dell Inc, Motorola and HP have shifted their call centres to China to take advantage of its cheap labour, China Daily reported. <br />Domestic firms such as China Mobile and Bank of China have also begun to establish their own call centres with advanced communication systems. <br />China is keen to enter the outsourcing business and has sent a number of delegations to India to study the working of Indian call centres. <br />However, poor English language skills seem to be a major problem for the Chinese to compete with Indians. <br />China, known as the world's factory, is also keen for an image makeover. Chinese leaders have emphasised that the country should encourage service sector as a new area for high growth along with hi- tech manufacturing while cutting down on low-end manufacturing.</span></td> </tr> </table></td> </tr> <tr> <td colspan="2" height="1" class="spaceRow"><img src="http://picsrv.fora.pl/Avalanche/images/spacer.gif" alt="" width="1" height="1" /></td> </tr> </table>
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