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Wysłany: Czw 15:13, 17 Lut 2011
Temat postu: tory burch sale Schumer’s Offshore BPO Plan- How
Schumer’s Offshore BPO Plan: How it’s Impractical
Barack Obama asserted that he will curb the flow of American jobs to offshore BPO destinations during his Presidential campaign. After more than a year into his term at the White House,
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, there are moves being initiated to get those promises off the hook. But American citizens who have lost their call center jobs to outsourced offshore destinations are not seeing much hope in Senator Charles Schumer’s plan. The New York Senator wants to stem the outsourcing of answering service jobs by levying a tax of 25 cents on every call that is transferred outside USA. Moreover,
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, the inbound call center firm has to inform the caller which country that call is being transferred to. All business firms would be monitored under the Federal law. Any violations would be subjected to civil penalties.
That’s the diktat. Now let’s take an opinionated look at the BPO legislation. Call center insiders have debunked the plan as impractical. There are several reasons. From the point of view of the American citizens that the law claims to be of benefit, it’s a disaster. 30 million business firms are registered with the authorities. Monitoring all the calls going in to these answering service firms would be a logistical impossibility. Even if the government somehow chalks out a plan that can do that, the amount of money and resources that is needed is going to be phenomenal. The money spent in acquiring the technology will be heavily reliant on the taxpayers. In other words, it will be taxing on the common citizens. In an economy where the unemployment percentage is 10%,
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, this does not seem like a plausible move.
From the perspective of companies which have offshore BPO centers, this plan makes no sense at all. All those business units which have deep-set call center work in offshore destinations will find it impossible to stop work and transfer them back to USA. It makes no business sense to curtail answering service operations in cheaper cities and set it up from scratch in a hugely expensive market like America. It will require astronomical investments, not to mention time and resources. At a time when business units are finding it quite difficult to stay afloat, investing that much of money is not just ridiculous, but also quite absurd.
The customers will be affected by this move as well. It’s a daunting experience to be told on a toll free number that your call is being transferred to an answering service unit in the Philippines! The tax of 25 cents on BPO firms will ultimately be handed down to the customers. They will be paying covert extras for services that has nothing to do with them directly. Because of this additional financial crunch,
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, call center investors will also hunt ways to save money. They may shift their offshore operations to still cheaper areas. They may recruit inferior quality manpower. This will cripple the customer care services to a large extent. In a nutshell, the customers will be paying extra charges for worse telemarketing service!
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